Spavia Summit is seeking an Assistant Spa Manager to join our team! This is a newly added position with growth opportunity.
You are the face of our spa and team, must portray a polished and professional demeanor at all times.
Provide oversight, training and motivation to our spa sales and support team as well as work Spa Coordinator duties.
This includes customer service, scheduling appointment, retail and membership sales and maintaining a clean and beautiful spa.
Successful candidate will have 1+ years supervisory and retail or spa related experience.
Our team members are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home.
We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.
We are an independently owned and operated luxury day spa located in Reno, NV.
Why join the Spavia family
Advancement opportunities in leadership with the fastest-growing spa franchise in the country; our atmosphere is well suited for your personal growth and development
Competitive compensation and bonus payout structure: $16/$20 per hour PLUS bonus.
Employee benefits available include Medical/Dental/Vision/401k, spa treatments and retail discounts
We are family: giving, respectful, team atmosphere, and fun!
Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments.
We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit.
We couldn’t complete any of this without a strong, passionate, capable team.
Job Responsibilities
Assistant Spa Manager Responsibilities include but not limited to:
Team management: recruit, interview, hire and train new candidates, with assistance of Spa Manager or owner.
Assist manager in leading team of 6-8 support staff and 10-18 specialists: manage the team schedules, requests off, and maximizing weekly schedules.
Sales motivation: help set goals and drive team to reach sales quotas within retail, membership and gift cards
Reporting: provide weekly sales, payroll reports bi-weekly and EOM numbers.
Set and adjust monthly goals to reach annual business goals.
Leadership: Motivate and train team to educate guests about treatments and products, providing an exceptional guest experience, hold contests, and provide incentives to drive annual goals.
Cleanliness: have ownership of treatment rooms and storage areas to be clean, tidy and stocked.
Ensure state regulations are followed and up to date.
Community relations: Maintain relationships with local schools.
Attend job fairs, recruiting opportunities and building internship programs.
Customer Service ensuring guest satisfaction is the highest in the industry
Inventory and supply management monthly
Marketing support with email campaigns, in house and social media
Community outreach
Required Skills and Qualifications
Assistant Spa Manager Job Requirements:
Managerial experience; 1 year minimum retail and/or spa related
Sales experience
Goal driven
Reliable, punctual, passionate and goal-driven
Professional, and drug/alcohol free
Time management and organization skills
Computer proficient
A passion for working with people
Can-do attitude and high energy
Must be flexible with evening and weekend shifts
A team player with a passion for the spa and guest service industry
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